Return & Refund Policy
RETURN POLICY
[1] – Exchange/return of goods due to ordered goods not meeting usage needs
In all cases where purchased goods do not meet usage needs, customers can exchange or return the goods.
# For Like New Desktop Computers (PC): Free exchange within 30 days from the date of receipt; trial product and return 100% free of depreciation fee within 30 days from the date of receipt (details), shipping, installation, and damage costs (if caused by the user) are paid by the customer.
# For other cases and other products, all related shipping and depreciation costs shall be borne by the customer.
[2] – Exchange / return of goods due to goods received not matching the order
# In all cases where the delivered goods do not match the order, customers can exchange or return the goods.
# All related costs from start to finish are paid by Windows Fix.
[3] – Exchange / return of goods due to defective goods upon receipt
# In all cases where the goods are defective upon receipt or within 07 days from the date of receipt, customers can exchange or return the goods.
# All related costs from start to finish are paid by Windows Fix.
[4] – Exchange / return of goods due to defects after a period of use
# Defective goods after being used for more than 07 days from the date of receipt will be covered by warranty, Windows Fix will provide warranty according to the Warranty Policy.
# If the customer still wants to exchange/return the goods, they can still exchange/return the goods, all related shipping and depreciation costs will be paid by the customer.
[5] – Returned goods due to customer no longer needing to use them
# In all cases where the customer no longer needs to use the purchased goods, they can be returned.
# All shipping costs and related depreciation are borne by the customer.
# Windows Fix encourages customers to check the external condition of the package and product before paying to ensure that the goods delivered are of the correct type and quantity as ordered and that the external condition is not affected. If the package is severely affected, please refuse to receive the goods and/or immediately notify the customer support department so that Windows Fix can promptly handle the situation.
# In case the customer has paid, received the goods and then discovered that the goods are incorrect or missing, please take a photo of the product and send it to Zalo/Windows Fix’s mailbox so that Windows Fix can support the next steps such as exchanging/returning the goods or sending the missing products to the customer. After 12 hours from the time the customer receives the goods, Windows Fix has the right to refuse to support complaints about incorrect or missing products compared to the order.