How to Fix Hotmail Problems

The following list includes strategies that can be used to solve common Hotmail problems. Complete these tasks one at a time until you find one that resolves your particular problem with Hotmail.  


Clear the Temporary Internet Cache in Internet Explorer

  1. Open Internet Explorer.

  2. Select Tools.

  3. Select Internet Options.

  4. Select General.

  5. Look beneath the tab labeled Browsing History and select Delete.

  6. Select Close and OK.

Clear the Temporary Internet Cache in Firefox

  1. Open Firefox.

  2. Select Tools.

  3. Select Clear Private Data, Cache, and Clear Private Data.

Use the Secure Login

Visit the secure Hotmail login page and log in at

Run a Virus/Spyware Scan

  1. Update the anti-virus/anti-spyware application that you have installed on your computer by selecting the update option as you right click on the program or visiting the website for it.

  2. Run a thorough scan of your entire system.

  3. Follow the directions to remove any spyware or viruses that have been discovered.

Upgrade Your Browser

If you have not updated your web browser recently, that could be affecting your use of Hotmail. Visit the website for whatever web browser you are using and see what the latest version is. If you do not have the latest version installed on your computer, do so now.

Switch Browsers

Switch the browser that you are using to a different one. Three of the most popular browsers include Internet Explorer, Firefox, and Netscape. Download the new web browser by visiting the website for it.

Force a Page Refresh

A forced page refresh might return your Hotmail application back to good working order. Log in using your normal method for this. Hold the control key (CTRL) down on the keyboard and select the “F5” key from the keyboard.

Reboot the Router and Modem

Rebooting your router and/or modem might solve the problem for you. How you reboot will depend on the particular router/modem that you have. In most cases, however, you simply need to unplug the equipment from the power source, wait for at least 15 seconds, and then plug everything back in.

Try Again Later

Unfortunately, the “try again later” solution is often the trick that actually works. If this seems to be a recurring problem, make note of the times and days when you experience problems with Hotmail.

Synchronize the Time and Date on Your Computer

Since many secure sites require a computer to have the correct date and time in order to access their website, make sure that the time and date on your machine is accurate. If it is not, correct it:

  1. Simply right click on the icon in the task bar for your time.

  2. Select the option to Adjust Date/Time.

  3. Select the tab for Time Zone.

  4. Check that the selected time zone is accurate by looking at it.

  5. Select Internet Time.

  6. Click off the option to Automatically synchronize with an Internet time server.

  7. Select the option to Update Now so that the settings will be corrected.



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How to fix Hotmail Problems

  1. Cannot sign in to hotmail